Limousine Limo and Airport Transport Services

The City Taxi and Limousine Commission in each state in this country has rules governing for-hire vehicle. These rules guide how the for-hire vehicles, also known as car service cars, livery cars, gypsy cabs, black cars, and dollar cabs look and operate.

As a livery passenger, you have the right to:

• Ride in a car that is clean, in good condition, and has passed all required inspections;

• Be driven by a TLC-licensed driver in good standing whose license is clearly displayed;

• A safe and courteous driver who obeys all traffic laws;

• A quiet trip, free of horn-honking and audio/radio noise;

• Receive a fare quote from the dispatcher and pay that amount for your ride (unless the trip changes);

• A driver who does not use a cell phone while driving;

• A smoke and scent free ride;

• Air-conditioning or heat on request;

• Working seatbelts for all passengers – please use them!

• Not share a ride, unless you want to;

• Be accompanied by a service animal;

• Decline to tip for poor service.

If you feel your rights were violated by a livery driver, submit a consumer complaint to the appropriate site office. Remember to call for your car, avoid street hails. 24-hour consumer hotline: 311.